Refund Policy

Eligible reasons

We accept returns of eligible new goods for both non-defective and defective reasons, and customers may ask for an exchange. A preference change, change of mind or mistaken selection is eligible when the item is unused and in its original state with packaging, tags and supplied accessories. Damage, faults, fulfillment errors, missing pieces and material differences from the description may also be reported. Rights that cannot be excluded by law remain available.

Open a request after delivery

Contact dasamit98765432@gmail.com within 30 days after the package is delivered. Provide the order number, checkout email and an explanation. For damaged, faulty, wrong or incomplete goods, we may request photographs or video of the product and packaging. Please wait for authorization before mailing a return.

Approved mail returns

After review, we confirm the correct return destination and instructions; the correspondence address is not automatically the returns facility. A free prepaid return label is packed with the order for an eligible return by mail. Use it only after approval, and ask us for help if it is missing or lost. We do not charge for that label or its associated return postage, and no restocking fee applies. Exchanges are subject to review and available stock.

Refund processing

When a refund is approved, we process and initiate it to the original payment method within 10 days. The bank, issuer or payment provider may need more time before the credit appears.